Terms & Conditions

CALIFORNIA CONSUMERS ONLY: Your California Privacy Rights

This Privacy Rights Act Notice (“Notice”) provides additional information to California residents whose Personal Information is collected by Mullican to California law, including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”). If you are not a California resident, this Notice does not apply to you.
Please visit our Privacy Policy for more information. Any capitalized terms undefined in this Notice have the same definition as the Policy.

RIGHT TO KNOW ABOUT PERSONAL INFORMATION COLLECTED,

DISCLOSED, OR SOLD AND SHARED

Information Collected
In the preceding 12 months, we have collected the categories of personal information about California consumers as described in Annex 1 to this Notice. To review these categories, click here: Annex 1.

Business-to-Business (“B2B”) Information
If you are a contact person for any of our business partners, vendors, distributors, suppliers, service providers, contractors, or other entities with which we have a business relationship or potential business relationship, we collect the contact information you provide to us, including name, phone number, address, email address and other contact and relationship information consistent with your role in facilitating that business relationship. We use that information for internal purposes, including to contact you, send and receive information, and otherwise facilitate the business relationship. We do not disclose that information outside our business relationship without your consent. Please see our Annex 1 for more details.

Information Sold or Shared
As explained in Annex 1 of this Policy, we share your data with third party partners such as social networking sites and advertising companies in order to serve you with ads tailored to your preferences across various platforms. This type of sharing may be considered “selling” or “sharing” under the CPRA. You can control the information shared about you and request an opt-out as explained below.

We have sold or shared the following categories of personal information for a business or commercial purpose in the preceding 12 months.

• Internet Activity

We have disclosed the following categories of personal information for a business or commercial purpose in the preceding 12 months:

• Internet Activity
• Browsing Activity
• Personal Identifiers

We do not knowingly sell or share the personal information of individuals under 16 years of age without affirmative authorization.

For details regarding the categories of third parties with whom we have shared, sold, or disclosed personal information, please see Annex 1

YOUR CPRA RIGHTS AND CHOICES AND HOW TO EXERCISE THEM

Under the CPRA, you are entitled to certain rights, where you can make certain requests with regard to those rights as follows:

• Right to Know about the Categories of Personal Information Collected (“Right to Know”)
• Right to Request Deletion of Personal Information (“Right to Delete”)
• Right to Correct or Rectify Inaccurate Information about you (“Right to Correct”)

HOW TO MAKE YOUR REQUESTS TO KNOW, DELETE, OR CORRECT

You have the right to make requests for the aforementioned rights (Request to Know; Request to Delete; or a Request to Correct (a “Request”)).

To make a Request for any of the information set forth above, please submit a verifiable consumer request pursuant to the instructions below. The Request must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected, sold, shared, or disclosed and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request. We will acknowledge your Request within 10 business days and will attempt to respond substantively within 45-90 days.

You may make a Request in the following ways:

• You may make a request using our webform here: Request to remove yourself from our records.
• You may make a request by calling 423-283-4695.

Once we receive your Request, we will begin the process to verify that you are the person that is the subject of the request (the “Verification Process”). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identification.

We will review all information provided by you to us, to determine whether we can respond to your Request We will inform you of our decision to deny or grant your Request.

For any Requests to Know, you may make such Requests twice within a 12-month period

For Requests to Correct, you will need to provide evidence supporting the inaccuracy of the current information, and we reserve the right to delete the information instead of correcting if such deletion does not impact you or your consent to the deletion.

We will retain correspondence, documents and information related to any Request for 24 months as required by law.

ADDITIONAL CPRA RIGHTS

The following are additional rights afforded to you under the CPRA.

Right to Know Sensitive Personal Information Collected
We do not collect or process sensitive personal information for the purpose of inferring characteristics. We also do not collect sensitive personal information for any purposes other than those set forth in Regulations promulgated by the California Privacy Protection Agency, Title 11, Div. 6, Chpt. 1, Art. 3, Section 7027(m).

Right to Non-Discrimination for Exercising Consumer Privacy Rights
You have the right not to receive discriminatory treatment for exercising your privacy rights conferred by the California Consumer Privacy Act, including by exercising the rights specified herein

Right to Opt out of Sharing and Selling
You have the right to opt-out of the sale or sharing of your personal information. We and our third-party partners, such as social networking sites and advertising companies, share your data in order to serve you with ads tailored to your preferences across various platforms. This type of sharing may be considered a “sale” or “share” under the CCPA. You can control the information shared about you and request an opt-out. We will process your Request to Opt-Out within 15 days.

You can make a Request to Opt Out in the following ways:

• You may make a request by calling 423-283-4695.

Opt-out Preference Signals
We honor opt-out preference signals that you enable, including a Global Privacy Control. Opt-out preference signals are plug-ins available in certain browsers that signal to websites you visit of your preferences to opt out of the sale and sharing of certain personal information. If you have enabled an opt-out preference signal device from your browser, we will not sell or share your personal information without first seeking your explicit consent.

This Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, which are covered by such third parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices.

Cookies
As explained in our “Cookies and other technology” section, you can opt out of cookies using your browser. You may also exercise your right to opt-out of cookies using your browser.

Please Note:

• Opt-outs are device and browser based. You must opt out on each device and each browser where you want your choice to apply.
• Opt-outs may be stored via cookies. If you clear cookies, your opt-out may no longer be valid and you must opt out again where you want your choices to apply.
• We may still share your information with our service providers that help us perform functions that are necessary for our business such as vendors that host our website, credit card processors, analytics processors. These entities are contractually obligated to keep this information confidential and not use it for any purpose other than for the services they provide to our business.
• You may still receive ads from us that are not tailored to your interests.

ADDITIONAL OPTIONS TO OPT-OUT OF SALE OR SHARING

In addition to the above options to opt out of the sale or sharing of your information under the CPRA and CCPA as described above, you have controls and choices with respect to collection and use of your information by third parties. These are summarized for you below. We do not control or maintain opt-out mechanisms for third party companies and are not responsible for their operation.

Advertising Opt-Out
You can opt out of sharing your information with third party companies engaged in targeted advertising including social networking sites such as Google and Facebook using the following tools: For websites: http://optout.aboutads.info/?c=2&lang=EN. For mobile apps: http://www.aboutads.info/appchoices

Google Opt-Out
If you would like to opt out of Google Analytics and Ads, you can. If you are on the web, you can opt out of Google Analytics by installing Google’s Opt Out browser add on: https://tools.google.com/dlpage/gaoptout, and you can opt out of interest-based Google ads using https://adssettings.google.com/u/0/authenticated.

RIGHT TO CORRECT

You have the right to request that we rectify inaccurate information about you.

Requests to Correct
To make a Request to Correct, please submit a verifiable consumer request pursuant to the instructions below. We will acknowledge your Request to Correct within 10 business days and we will attempt to respond substantively within 45-90 days.

You can make a Request to Correct in the following ways:

• 423-283-4695

Once we receive your request to correct, we will need to verify that you are the person that is the subject of the request through the Verification Process.

We will review all the information provided by you to us, to determine whether the information is inaccurate. We reserve the right to delete the information instead of correcting if such deletion does not impact you or your consent to the deletion.

We will inform you of our decision to deny or grant your request.

We will retain correspondence, documents and information related to any Request to Correct for 24 months as required by law.

RIGHT TO NON-DISCRIMINATION FOR EXERCISING CONSUMER PRIVACY RIGHTS

You have the right not to receive discriminatory treatment for exercising your privacy rights conferred by the California Consumer Privacy Act, including by exercising the rights specified herein.

RETENTION OF PERSONAL INFORMATION

We will retain your Personal Information (collected through offline and online methods) for as long as it is necessary for the purposes set out in Annex 1 and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Personal Information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

AUTHORIZED AGENT INFORMATION

You may designate an authorized agent to make a request on your behalf under the California Consumer Privacy Act.

In order to allow an authorized agent to make a request on your behalf, please email us at marketing@mullicanflooring.com to provide your written request and consent to an authorized agent.

When your authorized agent makes a request related to your personal information, we will require the agent to provide the above written permission. We may also require that you verify your own identity directly with us at the time such a request is made.

California Do Not Track Notice: Because there are not yet common, industry accepted “do not track” standards and systems, our website does not respond to Do Not Track signals. In addition, we may allow third parties to collect personal information from your activity on our website, as described in the “Information Collection and Use” section above.

California Shine The Light Disclosure Information
Although we do not disclose to any third parties for their marketing purposes any personal information, California residents are entitled to receive the following disclosure information under California law:

Under California Law, California residents have the right to request in writing from businesses with which they have an established business relationship, (1) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties. We will respond to such written requests within 30 days following receipt at the e-mail or mailing address specified below under “Contact Us”. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are required to respond to each customer only once per calendar year.

Changes to This Privacy Policy
This Policy may be revised from time to time for any reason. If this Policy changes, the revised policy will include a new effective date, and we will notify you of such changes by posting the revised policy on this page. Be sure to check the Policy whenever you submit personal information to us.

CONTACT FOR MORE INFORMATION

For information and questions about the use of your personal information or this California Consumer Privacy Section or your rights under California law, you may contact us at marketing@mullicanflooring.com.

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Annex 1

Notice of Collection, Use, and Disclosure

See Privacy Policy here

Categories**

• Personal Identifiers

• Examples:

  • Name, mailing address, telephone number, email address

• Collected From:

  • You when you visit our Site and submit your personal information through the Contact Us page or subscribe to our Newsletter

• Purposes:

  • To manage your account preferences, establish your profile and registration information;
  • To provide you with a customized experience;
  • To send you information we think you may find useful or which you have requested from us about our Services and the industry we serve(unless you have requested that we not send such communications);
  • To respond to and fulfill your requests, purchase orders, and to follow up with you after you have communicated with us or submitted information to us;
  • To catalog your historical purchases, and questions;
  • To provide you with a customized experience;
  • To send promotional communications or offers regarding our products and services (unless you have requested that we not send such communications);
  • For any other purpose disclosed to you in connection with our Services from time to time.

• Disclosed to:

  • Service providers, and contractors that we use to support our business and operations (e.g. vendors hosting or operating our Website, data-storage vendors, delivery vendors, event planners, entities that deliver communications on our behalf, shipping carriers, field service technicians for warranty labor services);
    To local retailers whom you may be interested in (with your prior consent);
  • Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests;
  • An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of Mullican any negotiation thereof.

• Sold or Shared:

  • No

• Retention Period:

  • We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

• Commercial and Financial Information

• Examples

  • Records of personal property, history of products purchased, obtained, considered, reviewed or other purchasing or consuming histories or tendencies; and financial information (including payment card information)

• Collected From

  • You when you visit our Site (including your online activities on our Site), purchase a product (through our Site, in person, or on the phone), register for an account on our Site, engage with us on social media, or otherwise interact with us through posting content on our Site, or communicating with us via phone or email.

• Purposes

  • To respond to and fulfill your requests, purchase orders, and to follow up with you after you have communicated with us or submitted information to us;
  • To catalog your historical purchases, and questions;
  • To provide you with a customized experience;
  • To send promotional communications or offers regarding our products and services (unless you have requested that we not send such communications);
  • For any other purpose disclosed to you in connection with our Services from time to time.

• Disclosed To:

  • Service providers, and contractors that we use to support our business and operations (e.g. vendors hosting or operating our Website, data-storage vendors, delivery vendors, event planners, entities that deliver communications on our behalf, shipping carriers, field service technicians for warranty labor services);
  • To local retailers whom you may be interested in (with your prior consent);
  • Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests;
  • An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of Mullican any negotiation thereof.

• Sold or Shared

  • No

• Retention Period

  • We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

• Sensitive Personal Information

• Examples

  • Personal identification numbers, including driver’s license (for cash accounts only), account or debit or credit card numbers; a client’s geolocation; information pertaining to a W-9 including social security numbers of specific individuals.

• Collective From:

  • You when you visit our Site (including your online activities on our Site), purchase a product (through our Site, in person, or on the phone), register for an account on our Site, engage with us on social media, or otherwise interact with us through posting content on our Site, or communicating with us via phone or email.

• Purposes:

  • To respond to and fulfill your requests, purchase orders, and to follow up with you after you have communicated with us or submitted information to us;
  • To catalog your historical purchases, and questions;
  • To provide you with a customized experience;
  • To send promotional communications or offers regarding our products and services (unless you have requested that we not send such communications);
  • For any other purpose disclosed to you in connection with our Services from time to time.

• Disclosed To:

  • Service providers, and contractors that we use to support our business and operations (e.g. vendors hosting or operating our Website, data-storage vendors, delivery vendors, event planners, entities that deliver communications on our behalf, shipping carriers, field service technicians for warranty labor services);
  • To local retailers whom you may be interested in (with your prior consent);
  • Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests;
  • An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of Mullican any negotiation thereof.

• Sold or Shared

  • No

• Retention Period

  • We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

• Internet/Network Activity

• Examples:

  • IP address, your device information, domain name, browser type and operating system, mouseclick and session replay recording of webpages viewed before and after visiting our Website, time spent on webpages, links clicks, pages viewed within our Website, transactions entered into, site-navigation patterns.

• Collected From:

  • Your computer or mobile device, through your online activities and interactions with us, including, without limitation, your online activity on our Website, social media accounts, or other online avenues, and your use of our services.

• Purposes:

  • To enhance, modify, or improve our business, our Website, and services;
  • To review and analyze user browser and wireless device technical information;
  • To review user activity across our Website (for example, Mullican analyzes trends, user traffic and usage information to determine the performance of content, research reports or events);
  • For marketing, research, legal, and other business purposes;
  • To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies;
  • For any other purpose disclosed to you in connection with our Services from time to time.

• Disclosed to:

  • Service providers, and contractors that we use to support our business and operations (e.g. vendors hosting or operating our Website, data-storage vendors, delivery vendors, entities that deliver communications on our behalf, shipping carriers, field service technicians for warranty labor services);
  • Third party companies, such as Google, Facebook or others, that assist us with data analytics, data research, analyzing website metrics, and entities including social networking sites that assist us with targeted advertising, marketing and behavioral remarketing.
  • Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests;
  • An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of Mullican or its affiliates including any negotiation thereof.

• Sold or Shared:

  • Google Analytics for advertising purposes.
  • If you would like to opt out of Google Analytics and Ads, you can. On the web, you can opt out of Google Analytics by installing Google’s Opt Out browser add on at https://tools.google.com/dlpage/gaoptout. You can opt out of interest-based Google ads using https://adssettings.google.com/u/0/authenticated.
  • Retention Period:
    • We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.