banner

 

Frequently Asked Questions

Q. Can I buy directly from Mullican?

A. Mullican does not sell directly to consumers. We only sell our hardwood flooring through distributor companies that make our products available to dealers or retailers. Please use our Find a Dealer tool to locate a dealer near you. 

If a dealer isn’t listed in your area, please contact us and we will put you in touch with your local distributor. 

Q. What are the benefits of hardwood flooring?

Hardwood floors add value to your home because of their beauty and durability.

Hardwood offers a variety of grain patterns, natural color variations and the beauty of a natural material.

Hardwood floors are easy to clean.

Hardwood floors are ideal for allergy sufferers because they do not promote dust or harbor dust mites.

Q. Can I expect my floor to have color variations?

A. Yes. Hardwood flooring is made from wood timber and is a natural product, so you should expect to find natural color variations in the wood. Although lower grades of flooring tend to have more character blemishes, color variations are visible in all grades of wood. Exotic floors will have much more color variation than is found in domestic species.

Q. What is the difference between solid and engineered flooring?

A. Solid wood is milled to a 3/4-inch thick piece of hardwood. Due to its thickness, a solid hardwood floor can be sanded and refinished over several generations of use. Solid wood flooring expands and contracts with relative humidity changes in your home. Installers compensate for this movement by leaving an expansion gap between the floor and the wall. Baseboard molding or quarter round is generally installed around the edges to hide the extra space. 
Engineered flooring is produced using five to nine layers of hardwood, with each layer stacked in a cross-grain configuration and bonded together using heat and pressure. As a result of this process, engineered floors are less likely to be affected by changes in humidity and can be installed in all levels of the home.

Q. What is the difference between unfinished and factory finished flooring?

A. Unfinished hardwood strips or planks have not been stained or sealed and will need to be sanded, stained and finished at the job site. Factory finished strips are stained and sealed by the manufacturer before they are sold to consumers. The top finish coating on a factory finished floor provides a stronger, more durable surface and generally has a longer life than floors finished at the job site.  

Q. What is the difference between Muirfield, St. Andrews and Quail Hollow?

A.  All of these are factory finished oak flooring, but each line differs slightly. For example, Muirfield and St. Andrews are the same premium grade of flooring, but they vary in structure. Muirfield has micro-beveled ends and edges, meaning they are slightly angled at the top. Builders, in particular, like working with flooring that is beveled on four sides, because it tends to mask slight imperfections in the subflooring. St. Andrews, on the other hand, has ends that feature square and micro-beveled edges. Quail Hollow also has square ends and micro-beveled edges, but is a lower grade of flooring. 

Q. Why is it important to avoid installing all the planks from one box and then moving to the next one? 

A. Different boxes of the same hardwood can vary noticeably in color and grain, so mixing the pieces from different boxes will ensure that shade variations look random after installation. Also, before starting, take time to check moisture content in both the actual flooring and the subflooring. Strictly follow manufacturer’s recommendations for correct moisture content at installation.

Q. What should I use to clean my floor?

A. Please click here to be redirected to Floor Care.

Q. Can I use a steam cleaner on my hardwood flooring?

A. Never use a steam cleaner on a hardwood floor, because it will damage the product and could void your warranty.  

Q. I have used an oil base cleaner. How do I get back my floors’ original shine?

Please contact the manufacturer of the cleaner to find out how it can be safely removed. 

Q. I have glue left on my floor from installation. How do I remove it?

Because there are a wide variety of installation glues available, we recommend that you contact the specific glue manufacturer involved to find out the safest way for removing the product from your floor. 

Q. Can I apply polyurethane to my factory finished floor?

A. Never add a polyurethane coat to your factory finished floor. Doing so will result in an uneven finish and void the product’s warranty. Some of our customers have tried to apply an extra coat of polyurethane and were so displeased with the results that their floors had to be sanded and refinished by a professional.  

Q. The floor beneath my rug is lighter than the exposed floor. What can I do?

A. Some floors are light sensitive, meaning that the wood darkens over time. It may take six months to a year (depending on the species) for floors to reach their full rich color. To eliminate obvious tone differences, it’s best to rotate rugs and furniture periodically so that floors get equal amounts of sun exposure. Eventually, any variations in color tones will fade away.

Q. When ordering hardwood flooring, how much extra is needed to allow for waste?

A.  Add 5 percent to 7 percent for waste and cuts, depending on your skill level and the layout of the area.


Q. Can I install hardwood over a radiant heat system?

A. Mullican Flooring follows National Wood Flooring Association (NWFA) guidelines when installing over radiant heat, which allows installation of 3/8-inch or more of engineered OAK hardwood flooring. NWFA also recommends solid riffed and quartered oak to be installed over radiant heat. 

Q. How does moisture affect my hardwood flooring? 

A. Excessive moisture can lead to numerous changes to your floor, such as cupping, buckling or cracking, and lack of moisture can lead to gaps between boards and cracks in the grain.  

Q. What is the Proper Moisture level of wood flooring? 

A. Please click here to be redirected to Answer.

Q. Do I need a moisture inhibitor for an above grade flooring installation? 

A. Yes. We recommend that a vapor inhibitor of 15-pound felt paper be placed between the hardwood flooring and the wood subfloor to prevent any moisture from getting to the floor. For added moisture protection use Mullican Moisture Mat. 

Q. What are the different moldings and how are they applied?

A. Please click here to be redirected to Moldings.

 
 


Q. How do I find a stain match to my Mullican floor?

First make sure you are staining the same species of wood as the flooring. Then call 1-800-441-9695 #3 to find a paint store in your area that can mix a Mullican stain match. If you do not have a dealer in your area we recommend that you take a piece of the flooring to your local paint store and request they find the best match for you. When applying the stain please apply a small about to a test area before staining the entire area to make sure you applying the correct amount to match the existing stain.

 

Q. How long do I need to acclimate my hardwood flooring prior to installing?


A. Solid Hardwood flooring should be in the home in live in conditions for 5 to 14 days depending on the wood flooring species.  You can determine if you flooring has had the proper amount of time to acclimate by checking the moisture content in the subfloor and the hardwood flooring.  To do this you will need a moisture meter, which can be found at your local hardware store.  

For 2 1/4" wide flooring, the moisture content difference between the subfloor and the hardwood flooring should be within 4%.  For plank flooring, 3" or wider, the moisture content difference between the subfloor and the hardwood flooring should be within 2%.  These readings must be taken when the home has live-in conditions.  The temperature must be between 68°-78°F and have a relative humidity between 35-55%.  

B. Engineered Hardwood flooring should be in the home with live in conditions and the packaging should not be opened until you are ready to install it. Acclimation time for Engineered Hardwood flooring is not necessary, but the building must be 68°-78°F and have a relative humidity between 35-55%.