Mullican warranties

The Value of a Warranty

While your hardwood flooring construction and installation options may be limited by the physical structure of your space, the style of your selection can be determined based on your own tastes and preferences. Mullican Flooring can assure that you will find a product that is not only beautiful, but will also meet or exceed your expectations for long-lasting wear.

Here is what you need to know about what our warranties do — and do not — cover before making your selection:

  1. Natural Wood Characteristics

    Mullican Flooring warrants that the products have been manufactured in compliance with the grading rules of Mullican Flooring, and will be free from manufacturing defects.Manufacturing defects do not include natural wood characteristics such as mineral streaks, knots, grain variations, normal minor differences between color of samples and the color of installed floors, color variations from board to board, or minor width variation.

  2. Natural Expansion/Contraction and Moisture-Related Issues

    Moisture causes hardwood floors to expand. While hardwood flooring will naturally expand and contract as the seasons change, excessive moisture can lead to numerous changes to the floor, such as cupping, buckling or cracking.

    Mullican’s warranties do not cover damage or unsatisfactory performance caused by excessive moisture including, but not limited to, improper humidity inside the home, excessive ground moisture that migrates into the home for any reason, excessive sub-floor moisture, water leaks caused by broken pipes or appliances, improper cleaning methods such as wet mopping or automated cleaning machines, weather conditions or natural disasters such as flooding or excessive rainfall.

  3. Exposure to Sunlight

    Some wood species are light sensitive, meaning that the wood darkens over time. Depending on the species, it may take six months to a year for floors to reach their full, rich color.

    Mullican’s limited warranties do not cover color changes to any flooring which results from exposure to Ultra Violet light. Normal exposure to light will cause changes in the shading of any wood floor, and this is not considered a defect.

  4. Gloss Reduction and Finish

    Normal surface wear may cause a reduction in the “glossiness” of hardwood flooring. While this may be more noticeable with high-gloss flooring or flooring in darker stained colors, it is not considered a manufacturer’s defect.

    Mullican Flooring warrants that the finish will not wear through to the wood within the amount of time specified in the Finish Warranty Chart, or as long as the original purchaser owns the floor, whichever is less.

    All of Mullican Flooring’s products carry either a 25-year finish warranty or a lifetime finish warranty.

  5. Improper Installation

    It is critical that all installations are done in compliance with the procedures outlines in the Mullican Flooring installation instructions, which can be found in each carton of flooring or on our website.

    No damage or defects caused by improper installation or failure to provide a suitable environment are covered by this warranty. Failure to install your flooring in accordance with the instructions will void all warranties.If, before installation, you discover any flooring that has obvious defects, please immediately contact the dealer from whom the flooring was purchased and replacement flooring will be provided at no cost.

  6. Improper Use of Flooring/Damages

    Our warranties do not cover damage, indentations, scratches, or stains arising from negligence, accidents, abuse, fire, or excessive heat, abnormal wear, construction, spike heels, grit, sand or other abrasives, dents, insect infestation after the product has left our factory, or domestic animals.

    Mullican Flooring warranties do not cover damage caused by use of the flooring for purposes other than those for which it was designed; damage caused by disasters such as fire, flood, wind, and lightning; damage during shipment; or any other abuse or misuse by the purchaser.

This post is meant to serve as an overview. Please refer to www.mullicanflooring.com or to the individual product brochure for a complete warranty as exclusions and limitations do apply.  Click here to shop our collection of flooring based on the warranty that is best suited for you.

Have a question about any of our warranties? Contact us at mullicanmatters@mullicanflooring.com.